Secure Email Settings

On September 19th 2018, Avallo will be applying a minor security update to our email server. This update is necessary to keep our security up-to-date with the latest technology. This minor change will have no effect on the majority of our clients. If you can still send and receive email after September 19th, then you should ignore this email.

If your email client is not able to send and receive emails and you need to immediately access your email inbox, you can access your email through your webmail portal, located at https://*your-domain*/webmail/.

If your email client (outlook, mac mail, a mobile device, etc-) is no longer sending and receiving email, then you will need to update your email client settings to match the following:

• Server (both incoming and outgoing): mail.*your-domain*
• Username: *your-username*@*your-domain*
• Password: your email account password
• Ports: The standard ports for all email communication (993 for Incoming/IMAP, 995 for Incoming/POP3, and 465 for Outgoing/SMTP)
• Security: SSL/TSL is required, if there are multiple options in your email client, use TSL.
• Authentication: (Any of the following) Normal Password, Encrypted password, TLS certificate, or OAuth2

Please feel free to reach out to us should you require any assistance updating your email client settings and we will be happy to help.

Best regards,
Avallo Support
support@avallo.com